Policy

Privacy Policy

Effective Date: 29/08/2023

Welcome to www.getworkflex.com ("we," "us," or "getworkflex.com"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines the types of personal data we collect, how it is used, and the rights you have under the General Data Protection Regulation (GDPR) and other applicable data protection laws such as Dutch Personal Data Protection Act (25 892). Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Data controller

WorkFlex International B.V

Legmeerstraat 60-2, 1058 NG Amsterdam

hello@getworkflex.com

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2. Personal Data We Collect

We may collect and process the following types of personal data:

Contact information: name, email address, postal address, and phone number.
Usage data: information about how you use our website, including your IP address, browser type, and browsing behavior.
Cookies and tracking technologies: information collected through cookies, web beacons, and similar technologies that allow us to improve our website and provide you with a better browsing experience. Please refer to our Cookie Policy for more information.
Communications: information you provide when you communicate with us, such as inquiries, feedback, or customer support requests.

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and improve our services, products, and user experience.
To respond to your inquiries, comments, or requests.
To send you marketing communications if you have provided your consent.
To analyze and monitor website usage patterns and trends.
To comply with legal obligations.

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4. Legal Basis for Processing

Our legal basis for processing your personal data under the GDPR includes:

Your consent,
Performance of a contract with you,
Compliance with a legal obligation,
Legitimate interests pursued by us.

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5. Error logs

So-called error logs are generated for the purpose of identifying and fixing bugs. This is absolutely necessary to ensure we can react as quickly as possible to possible problems with displaying and implementing content (legitimate interest). As a rule, this data is a pseudonym and thus does not allow for inferences about the identity of an individual. The legal basis for this is article 6 (1) f) of the GDPR.

When an error message occurs, general data such as the domain name of the website, the web browser and web-browser version, the operating system, the IP address, as well as the timestamp upon occurrence of the respective error message and/or specification is collected.

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6. Use of third-party provider tools

In order to provide and continuously improve our services, we are using the services of the following third-party providers which may also process personal data. These third-party providers have been selected diligently and in line with the requirements of the GDPR.

a) Google

Unless otherwise stated in the data privacy policy, the operator of all Google services mentioned here is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

i. Google Analytics‍

This website uses the service “Google Analytics”. The operator of this service is the company Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Google Analytics is a web analysis service, and, by placement of cookies and the information acquired by this, it enables us to make inferences about user behavior on our website. The information generated by the cookies is sent to a Google server in the USA and storedt here. Our website uses the service Google Analytics on an exclusively pseudonymous basis. Your IP address is only recorded in abbreviated form and is hence anonymized.

The following data is collected and processed:

IP-Addresses (anonymized)
Usage data
Click path
App updates
Browser information
Device information
JavaScript support
Pages visited
Referrer URL
Downloads
Flash-version
Location information
Purchase activity
Widget interactions
Date and time of visit

The legal basis of the processing is your consent according to Art. 6 (1)(a) GDPR. If you do not want Google Analytics to collect and process the aforementioned data, you can refuse your consent or withdraw it at any time with effect for the future.

The data will be stored for as long as it is necessary for the purpose of the procession. The data will be deleted as soon as it is no longer needed for the processing purposes.

As part of the processing, the data may be transferred to the following recipients besides Google Ireland Limited:

Google LLC,
Alphabet Inc.

Data may be transferred to the USA as part of processing by Google Analytics. The security of the transmission is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a security level that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to ensure an adequate level of security, we will obtain your consent in accordance with Art. 49 (1)(a) GDPR prior to the data processing.

ii. Google Ads (formerly Google Adwords) and Google Ads Conversion Tracking

This website uses the service “Google AdWords”. The operator of this service is the company Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. The purpose of this service is so-called conversion tracking, i.e., we can detect what happened after you clicked on our advertisements. Cookies are placed for this purpose, but they are only valid for a limited time.

The following data is collected and processed:

Cookie-ID,
Visited Pages,
IP Addresses,
Duration of visit,
Usage data,
Content user is interested in,
Clicked Ads,
Web requests,
Cookie information,
Referrer URL,
Browser language,
Browser type.

The legal basis of the processing is your consent according to Art. 6 (1)(a) GDPR. If you do not want Google Ads to collect and process the aforementioned data, you can refuse your consent or withdraw it at any time with effect for the future.

The data will be stored for as long as it is necessary for the purpose of the procession. The data will be deleted as soon as it is no longer needed for the processing purposes.

As part of the processing, the data may be transferred to the following recipients besides Google Ireland Limited:

Google LLC,
Alphabet Inc.

Data may be transferred to the USA as part of processing by Google Ads. The security of the transmission is ensured by so-called standard contractual clauses, which guarantee that the processing of personal data is subject to a security level that corresponds to that of the GDPR. If the standard contractual clauses are not sufficient to ensure an adequate level of security, we will obtain your consent in accordance with Art.49 (1)(a) GDPR prior to the data processing.

b) Tidio

One of these service providers is Tidio, a company that provides a chatbot platform to facilitate communication with our visitors. Tidio's services enable us to engage with you in real-time, answer your questions, and provide assistance.

Tidio’s information:

Tidio LLC

Address: al. Wojska Polskiego 81, 70-481Szczecin, Poland

Email: support@tidio.net

Website: https://www.tidio.com/

Tidio acts as a data processor on our behalf, and any personal data that you provide while using the Tidio chatbot will be processed in accordance with Tidio's privacy practices. Please review Tidio's privacy policy for more information on how they handle your data.

By using the Tidio chatbot on our website, you acknowledge that your interactions and data processing are subject to Tidio's terms and privacy practices.

c) Weglot SAS

We use a third-party service called Weglot to provide translations of our website content in various languages. Weglot helps us offer a multilingual experience to our visitors and users.

Weglot Information:

Weglot SAS

Address: 7 cité Paradis in Paris (75010),Paris, France

Email: privacy@weglot.com

Website: https://www.weglot.com/

Weglot acts as a data processor on our behalf to facilitate the translation of our website content into different languages. Any personal data that you provide or that may be collected while using Weglot's translation service will be subject to Weglot's data processing practices. For more information on how Weglot handles your data, please review Weglot's privacy policy.

By using the Weglot translation service on our website, you acknowledge that your interactions and data processing are subject to Weglot's terms and privacy practices.

d) Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. All data is anonymized. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

e) Chat

If the chat function of our website is activated, additional personal data will be processed. Processed data categories: technical connection data of the server access (IP address, date, time, requested page, browser information)data about your inquiry or contact information like name and e-mail address.

Purpose of processing: analysis of user behavior, supporting website visitors with technical or content-related questions and content optimization.

The legal basis for processing: Your consent according to Art. 6 (1) a GDPR.

Data is transmitted: to the data processor Intercom R&D Unlimited Company, Stephen Court, 18-21 Saint Stephens Green, Dublin 2, Ireland.

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7. Cookies and Tracking Technologies

Service providers may also use cookies and tracking technologies as part of its services. These technologies help service providers gather usage data and improve its services. For more information about the cookies and tracking technologies used by service providers, please refer to their Cookie Policy.

Please note that our interactions with service providers do not constitute an endorsement of their services, and we are not responsible for their data processing practices. We recommend reviewing their policies before using our website.

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8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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9. Data Sharing

We may share your personal data with:

Service providers: third-party companies that assist us in providing our services and improving our website.
Legal and regulatory authorities: when required to comply with legal obligations.

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10. Your Rights

Under the GDPR, you have the following rights:

Right of access: You can request access to the personal data we hold about you.
Right to rectification: You can request corrections to inaccurate or incomplete personal data.
Right to erasure: You can request the deletion of your personal data under certain circumstances.
Right to restrict processing: You can request the limitation of processing under certain circumstances.
Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
Right to object: You can object to the processing of your personal data under certain circumstances, including direct marketing.
Right to withdraw consent: If we rely on your consent to process your personal data, you can withdraw that consent at any time.

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11. Security Measures

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

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13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at hello@getworkflex.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Last updated: 29/08/2023